3.1.1 Understand how the increased reliance on digital systems impacts: Organisational culture, changes in communication methods (face to face, email, video****
calls)
o increased productivity and availability expectations
o increase in staff monitoring
o new working practices (remote/hybrid/in-office working)
o automation of services including the use of artificial intelligence (AI)
• society:
o loss of jobs
o shift in skill requirements
o reduction in human decision making and loss of empathy
o privacy (digital footprint, surveillance)
o changing behaviours (loss of social skills, digital identity)
o access to wider social networks (personal and professional)
o access to online services (government, commercial and
entertainment)
o potential isolation (lack of skill, equipment, connectivity,
resistance to change)
o improved access to information (professional and personal)
o increased use of AI including generative AI (textual, graphical,
video and audio)
o globalisation:
– access to global media sources.