A fully editable, ready-to-teach 50-minute lesson on Customer Care for S3 Administration & IT, built around effective and adaptive teaching. Everything you need to deliver a polished, well-differentiated lesson is included — just add your curriculum codes and go.
What’s included:

11-slide PowerPoint, designed to upload straight to Nearpod, with built-in run-sheet notes on every slide
Differentiated worksheet (Bronze / Silver / Gold) with a word bank and writing frames for support and a “justify” challenge for stretch
Editable lesson plan mapped to effective-teaching criteria
Pupil self-assessment sheet covering both content and PowerPoint skills (for the extension task)
Microsoft Forms quiz — questions and answer key, with a confidence-rating plenary

Key features:

Clear Learning Intention and pupil-friendly Success Criteria
Visible differentiation and higher-order questioning throughout
Designed for Nearpod and Microsoft Teams, with a self-assessment and plenary built in
Clean, consistent, professional design you can edit to your own house style

Topics covered: what customer care is and the Admin Assistant’s role; the customer service policy and what it contains; ways a business provides good customer care; and why good customer care matters.
Ideal for: S3/S4 Administration & IT and National 4/5 foundation work; also adaptable for BGE Business and KS3/KS4 Business Studies.
Format: PowerPoint (.pptx) and Word (.docx) — fully editable.