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Active listening is a key part of problem-solving, says Ollie Ward – and getting it right means avoiding these mistakes

Solution-focused pastoral support for pupils builds on what is strong, rather than what is wrong, says Ollie Ward

Critics are rounding on trauma-informed practice, but that is largely because they misunderstand it, argues Ollie Ward

...but what does that actually mean? Ollie Ward finds that teachers have very different ideas of what care looks like