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Emanuel School is seeking an IT Support Engineer to play a key role in delivering high-quality IT support across the school.

In this role, you will provide first and second-line technical support to staff and pupils, both in person and remotely. As the first point of contact for IT support requests, you will respond to queries via phone, email and face-to-face, resolving a wide range of hardware, software and network-related issues. You will be responsible for diagnosing and troubleshooting problems across the school's IT infrastructure, as well as building, configuring and deploying a variety of devices, applications and classroom technology.

You will help ensure that all devices remain secure and compliant with the school's IT policies and security standards by installing software, applying updates and performing routine maintenance. In addition to this, you will provide support and cover for the Helpdesk Manager as required.

Whether you are resolving complex technical issues or providing day-to-day support to colleagues and students, you will be part of a collaborative, customer-focused IT team that plays a vital role in maintaining the smooth and effective operation of the school's technology services.

About You

We are looking for a proactive and motivated individual with excellent communication, organisational and time management skills who is passionate about delivering outstanding customer service. You will be confident in troubleshooting technical issues, capable of thinking creatively to develop effective solutions and quick to learn new technologies. You will be adaptable, able to manage changing priorities and committed to identifying the most appropriate solutions to support the school's needs.

Previous experience in an IT support or helpdesk environment is desirable. Knowledge of Windows and macOS desktops, Microsoft 365, Windows 11, Google OS, printers, mobile devices and networking technologies would be advantageous.

Working at Emanuel

There is a genuine buzz at the school. Colleagues enjoy their work and, like the pupils, are ambitious for the school.

Everyone works hard here, and anyone joining the school should expect to do so. There’s a strong sense of community and source of friendship. From the briefing to all staff, to the half termly staff meetings, termly consultative group meetings and a common room committee, there’s ongoing dialogue about the school’s aims.

We aim to look after our staff too. We have an appraisal scheme with a focus on the employee’s professional development; we sponsor postgraduate courses and a range of training opportunities; we offer a healthcare plan via Simply Health that includes counselling and medical support; and we’re committed to supporting staff wellbeing. On a more practical level, all staff benefit from good pension provision and free lunches.

For further details and to apply please click the apply button.

The closing date for this role is 29th July 2026.

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974 and is subject to a Disclosure & Barring Service (DBS) check. Emanuel School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Prior to applying, candidates should read our  o�ܰ�  a�Ի�&�Բ�����;�dzܰ�